At Shoshone Medical Center, we realize the medical billing process can be confusing and complicated. Therefore, we are committed to making it as easy as possible for you to get answers to your questions.
Our customer service team and financial counselors can help with understanding your bill, explaining what you can expect during the billing process, helping you make a plan to ensure payment of your medical account, and/ or applying for financial assistance for eligible patients and their families.
If you have any questions regarding your medical bill or if you need any help, please contact Customer Service at (877) 313-1278.
Our customer service team is available during the following times:
Monday through Friday, from 8:00 AM until 7:00 PM
Our automated voice response system gives you access to your hospital accounts 24 hours a day, seven days a week. You can use the automated system to make a payment, to check account balances, and to request assistance. To use the automated voice response system, please call (877) 313-1278 at any time of the day.
If you have questions regarding your financial assistance application, please contact a financial counselor at (877) 313-1278.
Our financial counselors are available during the following times:
Monday through Friday, from 8:00 AM until 7:00 PM